Support / FAQ

Checkout the awesome features of our products and learn to use your Innorriors products better!

  • Video Locker
  • Image Locker
  • Secure Notes
  • Cheetah Cleaner
  • Photo & Video Locker
  • Message Locker
  • File Manager
  • Expense Manager
  • App Locker
  • Easy Notes
  • Gallery Locker
  • Pocket - Password Manager
  • Firefly Touch
  • Popop Birds
  • File Locker

Support / FAQ > Video Locker

Keep your photos secure and private with Image Locker. Image Locker is the easiest and safest to create a secure location on your device to store and protect your important images. Image Locker is your personal gallery where you can keep your most memorable photos and ensure that friends who use your phone don't see your personal pictures if they browse through your gallery

IMPORTANT:

  • Please checkout this FAQ for answers before mailing us
  • Do not delete, move or modify the '.innogallocker' in your SD Card
  • Be aware when you use Cleaner apps (like clean master) or similar to "clean" the phone. never delete .innogallocker folder. many cleaner apps shows this encrpted files as junk
  • We respect user privacy and your value of data, we have no cloud storage,cloud backup or online backup. All data is stored locally on your device only.
  • Manually copy the '.innogallocker' folder to somewhere safe when you backup your phone. If you are not backing up the folder you will not get back your locked images
  • You are responsible for backing up all of your data (.innogallocker)
  • By using Image locker app you agree to not hold us responsible for the loss of your data due to user negligence or mishandling for any reason.
  • Keep update the latest version for better support

General functions

1.1.How do I lock my videos?

You can lock your videos by following options :
1. Lock from within video locker: Get into your app with the secret PIN/Pattern, Tap on the '+' button you can see 3 following options on the screen,
A.New Album
B.Add videos
C.Camera
A: Tap 'New Album' type the name you wish to keep and press ok. after tapping ok you will be redirect inside the album you have created, then tap 'add videos' icon on the bottom bar, gallery will be appear showing all your videos from your phone/SD card. Select videos you wish to lock and press lock button on the bottom bar. your videos are locked and safe shortly into the app the files will be no longer in the gallery.

B: Tap 'Add videos' gallery will appear showing all your videos from your phone/SD card. Select videos you wish to lock and press lock button on the bottom bar. your videos are safe and locked in folder name of 'Main album'.
C: Tap 'Camera' it will launch your default camera, take a video and press done, it gets locks inside the app in the name of the folder 'Camera'

1.2.How do I unlock my videos?

You can unlock videos by following options:
A. unlock videos
B. Unlock entire Album
A: Simply access your album and tap the 'select' icon on the top bar, now choose your videos you wish to unlock then press 'unlock' icon on the bottom bar, those will unlocked into the folder '.innovideolocker'
B: You can unlock an entire album by tap the 'more' icon below to the album and choosing the 'unlock album' option.
Once the videos are unlocked it will be appear on your default gallery app in the name of the folder 'sdcard/videoLocker_UnLocked_Pic'

1.3.How do i create new album?

Tap 'add new' button and you will get 3 options from the bottom then type 'new album' button to create the album you wish to add.

1.4.Can i lock videos directly from default gallery app?

Yes it is easy, Select the videos you wish to lock then tap on the Share icon, Select video locker icon, its locks shortly into video locker app. Once hidden, the files will be no longer in the gallery.

1.5.Can i lock pictures directly from camera?

yes, launch 'video locker' you can see 'camera' icon on the password screen. Tap the 'Camera icon' it will launch your default camera, take a pic and lock it. It gets hide inside the app in the name of the folder 'Camera'

Album functions

2.1.How do i create new album?

Tap '+' icon on the home screen then you can see the 'new album' button. Tap 'New album' button, type the name you wish to put and say '0k', your new album will be added in your screen.

2.2.Can I unlock an entire album at once?

You can unlock an entire album by tap and hold on the album and choosing the unlock option.

2.3.How do i move files to another album?

Select your files you wish to move, you will the 'move' icon on the bottom bar. Tap the icon and choose album where you want to move the say ok. your videos will be moved to the album you have choosed.

2.4.How do i rename my album?

Under the every album you can see the three dots 'more' icon, Tap the icon you will get the dialouge box to rename your album.

2.5.Can i change my album cover video?

Go inside the album and tap the 'more' icon on the corner of the top bar and tap 'Change album cover', now choose the video you want to it as a album cover and press the 'tic' button on the top bar. your cover video will be changed.

2.6.Can i hide my video album cover?

Go inside the album and tap the 'more' icon on the corner of the top bar and tap 'Hide album cover', your album cover will be hidden now and it won't be visible from albums screen only you can see the 'placeholder' image on album.

2.7.Can I do sorting albums by order?

You can sort your album as alphabetical and size tapping one the button inside the albums screen top bar 'more' icon.

PIN / Pattern

3.1.How do i recover my secret PIN? if i forget that.

When you forgot your PIN, go to the 'more' icon on corner of the password screen tap 'Forgot PIN?' option.The PIN will be sent to your registered email id. If you do not receive the email within 12 hours, please check your spam folder as the email may have landed there.
Internet connection is required to do this action.

3.2.What do i do if i forgot the Pattern?

We don't have option to recover the pattern, so please use your secret PIN to get in the app and change your pattern.
if you have fogotten the PIN.

3.3.How do i set pattern lock?

Go to the 'Settings' then tap 'Lock type' and choose pattern lock. Draw and make you wish to keep as a pattern.

3.4.Can i change theme for PIN/Pattern screen?

You can change the theme tapping the 'Theme' icon on the password screen or go to the settings then tap 'Theme' option.

3.5.I had video locker already, I uninstalled it. Now i am installing again but i don't remember my password, How do i get into the app?

No problems, just choose the 'New user' option after installing the app. then proceed for further.

Data Related

4.1.Where exactly are my videos goes after unlocking?

Your videos are encrpted and saved in the location at 'sdcard/videoLocker_UnLocked_Pic'

4.2.I have got an error and lost my files after using storage cleaning apps like Clean Master.

As your files are locked, all storage cleaning apps will not be able to identify or access those files. Many such apps treat files they cannot read as junk files and irresponsibly delete them, sometimes without the user's consent. This applies to storage cleaning functions that comes with devices too.
f you are using those functions/apps, please do the following:
Backup your '.innovideolocker' folders regularly
Exclude the '.innovideolocker' folders from being scanned/"cleaned" by those apps
Check carefully what files and folders will be affected and do not use their "one-tap cleaning" functions.
We will not be the responsible for the those loss of data due to the use of such functions and apps.

4.3.I uninstalled the app but where are my videos gone? is it recoverable?

It's recoverable above 1.5 OS. Install your app again login with PIN you have used earlier, your all files will be recover by automatically.
Sorry but there is no method to retrieve deleted media below 1.5 OS.

4.4.What happens if I factory reset my device?

It is recommended to back up your data first before performing this reset. A factory reset will erase all data in your device's internal storage. This include all your photos, videos, music, game data and all other data in your device, including hidden videos and videos. video Locker is offline app with no cloud backup. All your hidden data are stored in hidden folders within your device’s storage only so you will loose your videos doing factory reset with out backing up those files.

4.5.Can I recover my deleted videos?

Sorry but there is no method to retrieve deleted videos as your hidden files are only saved in your device’s device, not to any cloud storage. Hence there is no backup copy nor do we have access to your data.

4.6.I changed my device how to move my videos to the new device?

video Locker is a offline app with no cloud storage. We recommend that you only transfer your data using this method:

1. Launch video Locker in your old device

2. Select to unhide an entire album via the more options for each album

3. Unhide the videos to a location you remember

4. After unhiding all videos, make sure to copy these along with your other data into your new phone. This can be done either by an external sd card move, or by connecting both devices to a PC and manually copying your data over.

5. Reinstall video Locker in new phone, complete the setup

6. Rehide your videos here, create folders if required

Support / FAQ > Image Locker

Keep your photos secure and private with Image Locker. Image Locker is the easiest and safest to create a secure location on your device to store and protect your important images. Image Locker is your personal gallery where you can keep your most memorable photos and ensure that friends who use your phone don't see your personal pictures if they browse through your gallery

IMPORTANT:

  • Please checkout this FAQ for answers before mailing us
  • Do not delete, move or modify the '.innogallocker' in your SD Card
  • Be aware when you use Cleaner apps (like clean master) or similar to "clean" the phone. never delete .innogallocker folder. many cleaner apps shows this encrpted files as junk
  • We respect user privacy and your value of data, we have no cloud storage,cloud backup or online backup. All data is stored locally on your device only.
  • Manually copy the '.innogallocker' folder to somewhere safe when you backup your phone. If you are not backing up the folder you will not get back your locked images
  • You are responsible for backing up all of your data (.innogallocker)
  • By using Image locker app you agree to not hold us responsible for the loss of your data due to user negligence or mishandling for any reason.
  • Keep update the latest version for better support

General functions

1.1.How do I lock my Images?

You can lock your images by following options :
1. Lock from within image locker: Get into your app with the secret PIN/Pattern, Tap on the '+' button you can see 3 following options on the screen,
A.New Album
B.Add Images
C.Camera
A: Tap 'New Album' type the name you wish to keep and press ok. after tapping ok you will be redirect inside the album you have created, then tap 'add images' icon on the bottom bar, gallery will be appear showing all your images from your phone/SD card. Select images you wish to lock and press lock button on the bottom bar. your images are locked and safe shortly into the app the files will be no longer in the gallery.

B: Tap 'Add photos' gallery will appear showing all your images from your phone/SD card. Select images you wish to lock and press lock button on the bottom bar. your images are safe and locked in folder name of 'Main album'.
C: Tap 'Camera' it will launch your default camera, take a pic and press done, it gets locks inside the app in the name of the folder 'Camera'

1.2.How do I unlock my Images?

You can unlock images by following options:
A. unlock Images
B. Unlock entire Album
A: Simply access your album and tap the 'select' icon on the top bar, now choose your images you wish to unlock then press 'unlock' icon on the bottom bar, those will unlocked into the folder 'innogallocker'
B: You can unlock an entire album by tap the 'more' icon below to the album and choosing the 'unlock album' option.
Once the Images are unlocked it will be appear on your default gallery app in the name of the folder 'sdcard/ImageLocker_UnLocked_Pic'

1.3.How do i create new album?
Tap 'add new' button and you will get 3 options from the bottom then type 'new album' button to create the album you wish to add.
1.4.Can i lock images directly from default gallery app?
Yes it is easy, Select the images you wish to lock then tap on the Share icon, Select image locker icon, its locks shortly into image locker app. Once hidden, the files will be no longer in the gallery.
1.5.Can i lock pictures directly from camera?
yes, launch 'Image locker' you can see 'camera' icon on the password screen. Tap the 'Camera icon' it will launch your default camera, take a pic and lock it. It gets hide inside the app in the name of the folder 'Camera'

Album functions

2.1.How do i create new album?
Tap '+' icon on the home screen then you can see the 'new album' button. Tap 'New album' button, type the name you wish to put and say '0k', your new album will be added in your screen.
2.2.Can I unlock an entire album at once?
You can unlock an entire album by tap and hold on the album and choosing the unlock option.
2.3.How do i move files to another album?
Select your files you wish to move, you will the 'move' icon on the bottom bar. Tap the icon and choose album where you want to move the say ok. your photos will be moved to the album you have choosed.
2.4.How do i rename my album?
Under the every album you can see the three dots 'more' icon, Tap the icon you will get the dialouge box to rename your album.
2.5.Can i change my album cover image?
Go inside the album and tap the 'more' icon on the corner of the top bar and tap 'Change album cover', now choose the image you want to it as a album cover and press the 'tic' button on the top bar. your cover image will be changed.
2.6.Can i hide my album cover image?
Go inside the album and tap the 'more' icon on the corner of the top bar and tap 'Hide album cover', your album cover will be hidden now and it won't be visible from albums screen only you can see the 'placeholder' image on album.
2.7.Can I do sorting albums by order?
You can sort your album as alphabetical and size tapping one the button inside the albums screen top bar 'more' icon.
2.8.How do I increase the slideshow interval?
Go to the settings you can find the options to change the settings for increase/decrease the slideshow interval.
2.9.Can I do editing on my hidden photos?
You can crop the image tapping the 'crop' icon in the image viewer screen.

PIN / Pattern

3.1.How do i recover my secret PIN? if i forget that.
When you forgot your PIN, go to the 'more' icon on corner of the password screen tap 'Forgot PIN?' option.The PIN will be sent to your registered email id. If you do not receive the email within 12 hours, please check your spam folder as the email may have landed there. Internet connection is required to do this action.
3.2.What do i do if i forgot the Pattern?
We don't have option to recover the pattern, so please use your secret PIN to get in the app and change your pattern. if you have fogotten the PIN, please see 3.1
3.4.How do i set pattern lock?
Go to the 'Settings' then tap 'Lock type' and choose pattern lock. Draw and make you wish to keep as a pattern.
3.5.Can i change theme for PIN/Pattern screen?
You can change the theme tapping the 'Theme' icon on the password screen or go to the settings then tap 'Theme' option.
3.6.I had image locker already, I uninstalled it. Now i am installing again but i don't remember my password, How do i get into the app?
No problems, just choose the 'New user' option after installing the app. then proceed for further.
3.7. What i forgot to register may mail?
If you are not registered your mail id you may not have option to recover your password. Image locker sending your password directly to your registered email id from our server. so please add your email id to avoid the lose.

Data Related

4.1.Where exactly are my images goes after locking?
Your images are encrpted and saved in the location at
4.2.I have got an error and lost my files after using storage cleaning apps like Clean Master.

As your files are locked, all storage cleaning apps will not be able to identify or access those files. Many such apps treat files they cannot read as junk files and irresponsibly delete them, sometimes without the user's consent. This applies to storage cleaning functions that comes with devices too.
If you are using those functions/apps, please do the following:
Backup your '.innogalocker' folders regularly
Exclude the '.innogalocker' and .vl folders from being scanned/"cleaned" by those apps
Check carefully what files and folders will be affected and do not use their "one-tap cleaning" functions.
We will not be the responsible for the those loss of data due to the use of such functions and apps.

4.3.What happens if i give clear data from settings screen?
Only above Image locker 1.5 version it is possible to recover all your data. below 1.5 version we are not responsible for your loss so please avoid this action. keep updating the app for better support
4.4.I uninstalled the app but where are my images gone? is it recoverable?
It's recoverable above 1.5 OS. Install your app again login with PIN you have used earlier, your all files will be recover by automatically. Sorry but there is no method to retrieve deleted media below 1.5 OS.
4.5.What happens if I factory reset my device?
It is recommended to back up your data first before performing this reset. A factory reset will erase all data in your device's internal storage. This include all your photos, videos, music, game data and all other data in your device, including hidden photos and videos. Image Locker is offline app with no cloud backup. All your hidden data are stored in hidden folders within your device’s storage only so you will loose your images doing factory reset with out backing up those files.
4.6.Can I recover my deleted images?
Sorry but there is no method to retrieve deleted images as your hidden files are only saved in your device’s device, not to any cloud storage. Hence there is no backup copy nor do we have access to your data.
4.7.I changed my device how to move my images to the new device?

Image Locker is a offline app with no cloud storage. We recommend that you only transfer your data using this method:

1. Launch Image Locker in your old device

2. Select to unhide an entire album via the more options for each album

3. Unhide the photos to a location you remember

4. After unhiding all images, make sure to copy these along with your other data into your new phone. This can be done either by an external sd card move, or by connecting both devices to a PC and manually copying your data over.

5. Reinstall Image Locker in new phone, complete the setup

6. Rehide your photos here, create folders if required

App Upgrade

5.1.Why do I still see advertisements after upgrading?
Open your app go to the upgrade option and follow the instructions

Support / FAQ > Photo and Video Locker

Keep your photos secure and private with Image Locker. Image Locker is the easiest and safest to create a secure location on your device to store and protect your important images. Image Locker is your personal gallery where you can keep your most memorable photos and ensure that friends who use your phone don't see your personal pictures if they browse through your gallery

IMPORTANT:

  • Please checkout this FAQ for answers before mailing us
  • Do not delete, move or modify the '.innogallocker' in your SD Card
  • Be aware when you use Cleaner apps (like clean master) or similar to "clean" the phone. never delete .innogallocker folder. many cleaner apps shows this encrpted files as junk
  • We respect user privacy and your value of data, we have no cloud storage,cloud backup or online backup. All data is stored locally on your device only.
  • Manually copy the '.innogallocker' folder to somewhere safe when you backup your phone. If you are not backing up the folder you will not get back your locked images
  • You are responsible for backing up all of your data (.innogallocker)
  • By using Image locker app you agree to not hold us responsible for the loss of your data due to user negligence or mishandling for any reason.
  • Keep update the latest version for better support

General functions

1.1.How do I lock my photos/videos?

You can lock your photos/videos by following options :
1. Lock from within photo & video locker: Get into your app with the secret PIN/Pattern, Tap on the '+' button you can see 3 following options on the screen,
A.New Album
B.Add photos/videos
C.Camera
A: Tap 'New Album' type the name you wish to keep and press ok. after tapping ok you will be redirect inside the album you have created, then tap 'add photos/videos' icon on the bottom bar, gallery will be appear showing all your photos/videos from your phone/SD card. Select photos/videos you wish to lock and press lock button on the bottom bar. your photos/videos are locked and safe shortly into the app the files will be no longer in the gallery.

B: Tap 'Add photos/videos' gallery will appear showing all your photos/videos from your phone/SD card. Select photos/videos you wish to lock and press lock button on the bottom bar. your photos/videos are safe and locked in folder name of 'Main album'.
C: Tap 'Camera' it will launch your default camera, take a photo/video and press done, it gets locks inside the app in the name of the folder 'Camera'

1.2.How do I unlock my photo/videos?

You can unlock photos/videos by following options:
A. unlock photos/videos
B. Unlock entire Album
A: Simply access your album and tap the 'select' icon on the top bar, now choose your photos/videos you wish to unlock then press 'unlock' icon on the bottom bar, those will unlocked into the folder 'innogallocker'
B: You can unlock an entire album by tap the 'more' icon below to the album and choosing the 'unlock album' option.
Once the photos/videos are unlocked it will be appear on your default gallery app in the name of the folder 'sdcard/GalleryLocker_UnLocked_Pic'

1.3.How do i create new album?

Tap 'add new' button and you will get 3 options from the bottom then type 'new album' button to create the album you wish to add.

1.4.Can i lock photos/videos directly from default gallery app?

Yes it is easy, Select the photos/videos you wish to lock then tap on the Share icon, Select photo/video locker icon, its locks shortly into photo/video locker app. Once hidden, the files will be no longer in the gallery.

1.5.Can i lock pictures directly from camera?

yes, launch 'photo & video locker' you can see 'camera' icon on the password screen. Tap the 'Camera icon' it will launch your default camera, take a pic and lock it. It gets hide inside the app in the name of the folder 'Camera'

Album functions

2.1.How do i create new album?

Tap '+' icon on the home screen then you can see the 'new album' button. Tap 'New album' button, type the name you wish to put and say '0k', your new album will be added in your screen.

2.2.Can I unlock an entire album at once?

You can unlock an entire album by tap and hold on the album and choosing the unlock option.

2.3.How do i move files to another album?

Select your files you wish to move, you will the 'move' icon on the bottom bar. Tap the icon and choose album where you want to move the say ok. your videos will be moved to the album you have choosed.

2.4.How do i rename my album?

Under the every album you can see the three dots 'more' icon, Tap the icon you will get the dialouge box to rename your album.

2.5.Can i change my album cover image?

Go inside the album and tap the 'more' icon on the corner of the top bar and tap 'Change album cover', now choose the video you want to it as a album cover and press the 'tic' button on the top bar. your cover video will be changed.

2.6.Can i hide my photo/video album cover?

Go inside the album and tap the 'more' icon on the corner of the top bar and tap 'Hide album cover', your album cover will be hidden now and it won't be visible from albums screen only you can see the 'placeholder' image on album.

2.7.Can I do sorting albums by order?

You can sort your album as alphabetical and size tapping one the button inside the albums screen top bar 'more' icon.

PIN / Pattern

3.1.How do i recover my secret PIN? if i forget that.

When you forgot your PIN, go to the 'more' icon on corner of the password screen tap 'Forgot PIN?' option.The PIN will be sent to your registered email id. If you do not receive the email within 12 hours, please check your spam folder as the email may have landed there.
Internet connection is required to do this action.

3.2.What do i do if i forgot the Pattern?

We don't have option to recover the pattern, so please use your secret PIN to get in the app and change your pattern.
if you have fogotten the PIN.

3.3.How do i set pattern lock?

Go to the 'Settings' then tap 'Lock type' and choose pattern lock. Draw and make you wish to keep as a pattern.

3.4.Can i change theme for PIN/Pattern screen?

You can change the theme tapping the 'Theme' icon on the password screen or go to the settings then tap 'Theme' option.

3.5.I had photo & video locker already, I uninstalled it. Now i am installing again but i don't remember my password, How do i get into the app?

No problems, just choose the 'New user' option after installing the app. then proceed for further.

Data Related

4.1.Where exactly are my Videos goes after unlocking?

Your photos/videos are encrpted and saved in the location at 'sdcard/GalleryLocker_UnLocked_Pic'

4.2.I have got an error and lost my files after using storage cleaning apps like Clean Master.

As your files are locked, all storage cleaning apps will not be able to identify or access those files. Many such apps treat files they cannot read as junk files and irresponsibly delete them, sometimes without the user's consent. This applies to storage cleaning functions that comes with devices too.
f you are using those functions/apps, please do the following:
Backup your '.innogallerylocker' folders regularly
Exclude the '.innogallerylocker' folders from being scanned/"cleaned" by those apps
Check carefully what files and folders will be affected and do not use their "one-tap cleaning" functions.
We will not be the responsible for the those loss of data due to the use of such functions and apps.

4.3.I uninstalled the app but where are my photos/videos gone? is it recoverable?

It's recoverable above 1.5 OS. Install your app again login with PIN you have used earlier, your all files will be recover by automatically.
Sorry but there is no method to retrieve deleted media below 1.5 OS.

4.4.What happens if I factory reset my device?

It is recommended to back up your data first before performing this reset. A factory reset will erase all data in your device's internal storage. This include all your photos, videos, music, game data and all other data in your device, including hidden photos and videos.
Photo & video Locker is offline app with no cloud backup. All your hidden data are stored in hidden folders within your device’s storage only so you will loose your Videos doing factory reset with out backing up those files.

4.5.Can I recover my deleted photos/videos?

Sorry but there is no method to retrieve deleted photos/videos as your hidden files are only saved in your device’s device, not to any cloud storage. Hence there is no backup copy nor do we have access to your data.

4.6.I changed my device how to move my photos/videos to the new device?

Photo & video Locker is a offline app with no cloud storage. We recommend that you only transfer your data using this method:

1. Launch photo & video Locker in your old device

2. Select to unhide an entire album via the more options for each album

3. Unhide the photos/videos to a location you remember

4. After unhiding all photos/videos, make sure to copy these along with your other data into your new phone. This can be done either by an external sd card move, or by connecting both devices to a PC and manually copying your data over.

5. Reinstall photo & video Locker in new phone, complete the setup

6. Rehide your photos/videos here, create folders if required